GIV Website Terms and Conditions

Original effective date January 1, 2023
Current revision October 21, 2026

This version applies prospectively once disclosed and accepted as required by law. The original effective date does not change terms previously agreed or rights that have already accrued.

These Terms and Conditions explain the rules for using our websites and purchasing our products. They cover GIV Wear apparel, GIV Gowns patient attire, LUXE Products, by GIV manufacturing and sourcing projects, individual purchases, healthcare organization orders, approved business credit, and custom products. Please read them before placing an order. Product instructions, safety warnings, and any mandatory consumer rights also apply.

1 Who we are and which businesses are covered

These Terms are issued by Luxe Lifestyle Products LLC, which operates under the registered trade names GIV Gowns, GIV Wear, and LUXE Products, by GIV. In these Terms, “GIV,” “we,” “us,” and “our” mean Luxe Lifestyle Products LLC. “You” means the person using the Website or purchasing products and, where applicable, the organization that person is authorized to represent.

GIV Gowns, GIV Wear, and LUXE Products, by GIV are DBAs of the same limited liability company, not separate legal entities. GIV Wear offers apparel, GIV Gowns offers patient and clinical attire, and LUXE Products, by GIV provides manufacturing and sourcing services for businesses bringing their own products to market through our factory relationships. Luxe Lifestyle Products LLC is the contracting seller for orders under those names. These Terms apply to givgowns.com, shop.givgowns.com, and other websites, storefronts, invoice sales, or order channels operated by Luxe Lifestyle Products LLC under those names when these Terms are expressly incorporated and accepted as required by law. Order documents should identify the applicable trade name and Luxe Lifestyle Products LLC as the legal seller.

Product-specific provisions apply only to the relevant product or service. In particular, the clinical-use provisions concern patient and clinical attire and do not characterize unrelated LUXE Products, by GIV merchandise as medical products. Follow the applicable labeling, age restrictions, safety warnings, and care instructions for every product. A separately formed subsidiary or affiliate is covered as a contracting seller only if expressly identified and made subject to these Terms in its own order documents; these Terms do not make separate companies jointly liable for each other’s obligations.

“Website” means the GIV websites and online services that expressly adopt these Terms. Our posts on third-party social platforms remain subject to those platforms’ terms. Additional GIV terms apply to a promotion or submission on those platforms only when disclosed and accepted as required by law.

2 Agreement and order of priority

We make these Terms available for review before asking you to agree to them. You accept them by selecting an agreement checkbox, signing an order that incorporates them, confirming agreement by email, or taking another action clearly identified as acceptance after receiving the Terms. A website visit alone does not establish agreement to purchase obligations or undisclosed restrictions.

You must be at least 18, or the legal age of majority where you live, to place an order or enter a contract with us. An adult must purchase products intended for children. If you act for a business, healthcare organization, government agency, or other institution, you represent that you have authority to bind it.

Subject to mandatory law, the following order of priority applies to conflicting provisions: a signed agreement governing the transaction, as validly amended; expressly agreed order-specific terms; applicable product instructions and express product warranties for their respective subjects; and these Terms. Product instructions do not change payment obligations. Any amendment to a signed agreement must follow that agreement’s amendment requirements.

Buyer purchase orders and procurement forms are administrative documents unless we expressly accept their additional terms in writing. To the extent permitted by law, we object to additional or conflicting buyer terms. Acknowledging receipt of a purchase order, processing payment, or shipping an order does not by itself constitute express acceptance of those additional terms. Public procurement requirements that cannot lawfully be varied remain controlling.

3 Product information and availability

We aim to describe products, pricing, materials, closures, sizes, and availability accurately. Images may show styling, accessories, or settings that are not included in the purchase. Screen settings may affect color appearance, and reasonable manufacturing variation may occur without changing the agreed specifications or the product’s intended function.

Review the product listing and sizing information before ordering. Contact us if a particular material, closure, measurement, procedure, laundering process, or other specification is essential to your purchase. We must expressly accept any special requirement before it becomes part of the order.

We may update products and prices for future orders. We will not substitute a materially different product or change an accepted order’s price or essential specifications without your agreement. If we discover an error or stock shortage, we will contact you with available options. If we cannot fulfill an order as agreed and you do not accept an alternative, we will cancel the affected portion and refund the corresponding payment as required by law.

4 Order submission and acceptance

An order you submit is a request to purchase. An automated receipt confirms that we received the request; it is not acceptance unless it expressly says so. We accept an order through an express written acceptance or shipment, whichever occurs first. For custom work, our written production confirmation constitutes acceptance if acceptance has not occurred earlier.

Before acceptance, we may decline an order for legitimate reasons, including unavailable stock, suspected fraud, legal restrictions, or inability to meet requested specifications. We will refund amounts collected for a declined order. Acceptance does not permit us to retain payment for products we fail to supply except to the extent expressly agreed and lawful.

You are responsible for providing accurate contact, billing, delivery, and order information. We will seek your approval before charging additional costs resulting from an address correction or other requested change, except for charges already clearly disclosed and agreed.

For standard products, contact us before shipment to request a change or cancellation. We will make reasonable efforts to accommodate the request, but it is effective only when we confirm it in writing. If we confirm cancellation before shipment, we will refund the cancelled products and related unincurred shipping charges. After shipment, the return policy applies. This procedure does not limit any statutory cancellation right.

5 Prices taxes and payment methods

Prices are in United States dollars unless expressly stated otherwise. Applicable taxes, shipping, duties, and any other charges we collect will be disclosed before you commit to the purchase. A valid exemption certificate must be provided before invoicing if you claim an exemption; otherwise, applicable tax may be collected, subject to any required correction or refund.

Unless we approve different terms in writing, full payment is required before shipment of standard products. Available payment methods may include online checkout, an invoice payment link, bank transfer, or other methods identified for your order. The seller and order terms remain the same when an approved bank or payment provider processes the payment.

Bank, wire, international transfer, currency conversion, or other payment charges payable to us apply only if disclosed and agreed before payment and permitted by law and applicable payment rules. Your bank or payment provider may impose its own separately governed charges. We do not impose an automatic blanket surcharge through these Terms.

You authorize the agreed charges to your selected payment method. These Terms do not authorize unrelated future debits or recurring payments. If a payment is reversed or returned, any valid unpaid balance remains due, subject to your legal rights and the outcome of any legitimate dispute. Nothing here waives chargeback, billing-error, or other statutory payment rights.

Verify unexpected changes to payment instructions through a previously established contact method before sending funds. Do not email full card details or bank credentials to us.

6 Approved business credit and institutional orders

Standard, noncustom orders for healthcare organizations, businesses, government agencies, and other institutions may qualify for Net 30 only with our written approval before order initiation. The approved credit limit, invoice date or agreed invoicing basis, and exact payment due date must be confirmed before we accept or begin fulfilling the order, allocate inventory specifically for it, or incur related commitments. Net 30 means payment is due no later than 30 calendar days after the invoice date; we issue the invoice no later than shipment unless a governing signed agreement provides otherwise. Credit is not automatic, and a purchase order or prior credit approval does not establish approval for a new order, a larger credit limit, or custom work. Without the required written approval, full payment is due before shipment.

A purchase order, including one issued by a government agency or institution, does not replace an agreed deposit or establish credit by itself. We must approve any required procurement conditions before accepting the order.

Where you purchase for resale or supply to another customer, that customer’s late payment or refusal to pay does not change your payment obligations to us. Each party remains responsible for its own errors under the governing agreement and applicable law. This provision does not prevent you from raising a genuine dispute concerning our performance or exercising a lawful remedy.

Notify us promptly of an invoice discrepancy and identify the disputed amount and reason. Undisputed amounts remain due as agreed. We may suspend new credit approvals and, where permitted by the applicable agreement and law, pause unshipped work after notice of overdue undisputed amounts. Interest, collection costs, and late fees apply only if separately agreed and lawful; these Terms do not create an automatic late fee.

Distributors and intermediaries must obtain written approval before committing GIV to special pricing, credit, customization, delivery dates, licensing, or other customer requirements. Provide the customer details, quantities, specifications, proposed pricing, and requested payment arrangements for review. No exclusivity, territory, agency, or distribution rights arise from an ordinary product purchase.

7 Custom embroidered and specially produced products

Custom work includes products made, embroidered, printed, personalized, sourced, or materially altered to approved customer specifications. Before production, we must agree in writing on the specifications, quantities, pricing, deposit, remaining balance, payment dates, and any artwork or sample approval requirements.

A minimum upfront deposit of 50 percent of the total order price is required and must be received before custom production, personalization, or committed sourcing begins. The accepted order may require a higher deposit or full prepayment. The deposit amount, remaining balance, invoicing basis, and exact payment due date for the balance must be agreed in writing before order initiation or any production commitment. Any credit allowed for the remaining balance must not exceed Net 30: payment is due no later than 30 calendar days after the balance invoice date, and that invoice will be issued no later than shipment. We may require payment sooner, including before shipment, as stated in the accepted order. If the balance terms have not been agreed, custom work will not begin. These requirements apply to domestic and international customers, including government and institutional purchasers. A purchase order does not replace the upfront payment requirement.

You must carefully review proofs, dimensions, spelling, colors, placement, and specifications and provide any required written approval. Your approval makes you responsible for errors present in the approved material that we accurately reproduce. We remain responsible for our departures from approved specifications, our production errors, and other obligations imposed by law. We will not assume approval from silence unless a separate lawful written agreement expressly establishes that process.

Requested changes after approval may affect price and timing and require a written change order. No quantity overrun, underrun, or material substitution is authorized unless expressly agreed in advance. Lead times must identify their agreed starting point, such as receipt of the deposit and final proof approval, without extending any nonwaivable shipping deadline.

After production commitments begin, cancellation or reduction requires our written agreement. For an approved cancellation, we may apply the deposit to reasonable, documented, nonrecoverable costs and other amounts lawfully due under the accepted order, after accounting for costs avoided, recovered materials, resale proceeds, and any required mitigation. The deposit is not automatically forfeited as a penalty. We will refund any excess that is not lawfully owed. Completed conforming custom goods remain payable under the accepted order, subject to applicable law.

Custom products are not eligible for discretionary change-of-mind returns unless we agree otherwise in writing. This exclusion does not limit remedies for defective, incorrect, or nonconforming products, our failure to perform, or any other nonwaivable right.

8 Customer artwork and licensed materials

You retain ownership of artwork, logos, names, photographs, and other materials you supply. You represent that you hold the permissions necessary for us and our production providers to use those materials to complete your order, including any trademark, copyright, publicity, or likeness permissions. Supplying materials grants us a limited license to reproduce and process them for quotation, proofing, production, fulfillment, and order support.

We may request evidence of permission and decline materials we reasonably believe are unlawful or infringe another party’s rights. We may not use your customer logo, patient image, confidential artwork, or custom product as public advertising merely because you ordered it; separate permission is required where applicable.

A purchase of a product featuring a licensed character, athlete, team, or brand does not give you ownership of that intellectual property or permission to reproduce it, create additional merchandise, or claim an endorsement. Separate written authorization is required for licensing or co-branding rights.

9 Shipping delivery and delays

Shipping charges and any stated shipment schedule will be disclosed for your order. Transit estimates are estimates, and a carrier delay does not automatically establish that a shipment has been lost. Contact us if tracking appears inaccurate or a shipment does not arrive so we can investigate.

For orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, we will have a reasonable basis for the stated shipment time or, if no time is stated, shipment within the period required by that Rule. If we cannot ship on time, we will provide the required notice, obtain consent to a delay when required, or cancel and issue the required prompt refund. Receiving a deposit or calling an order custom does not waive these obligations.

For direct consumer sales, risk of transit loss remains with us until delivery to you or your designated recipient at the agreed address, except to the extent applicable law provides otherwise. A carrier scan is evidence of delivery, not an automatic denial of a legitimate delivery claim. Business delivery terms, title, and transit risk may be separately agreed in the accepted order, including any expressly stated Incoterms rule and named location. FOB or another agreed shipment term must be expressly identified in the accepted order.

You are responsible for reasonable additional charges caused by an incorrect address or an unjustified refusal of a conforming delivery only if those charges were disclosed or are otherwise lawfully recoverable. A refusal does not automatically cancel the purchase or erase payment obligations. We will account for returned goods and avoid duplicate recovery.

10 Returns exchanges and order problems

This section is the default return policy for orders governed by these Terms unless a different policy is clearly disclosed and agreed before purchase or an existing governing agreement provides otherwise. Mandatory legal rights control in every case.

For standard, noncustom products, request a return or exchange within 30 calendar days after delivery. Eligible products must be unworn, unwashed, unused in patient care, and returned with their original tags and packaging in reasonably intact condition. Reasonable inspection of the product does not by itself make it ineligible. Contact us for authorization and return instructions before sending products back. An authorized return should be dispatched within 14 calendar days after authorization unless we agree otherwise.

Custom or personalized products and items clearly identified as final sale before purchase are excluded from discretionary returns. Products used in care, laundered, contaminated, damaged through misuse, or materially altered after delivery are also excluded from discretionary returns. These exclusions do not eliminate claims arising from a defect, incorrect shipment, inaccurate description, or another legally protected basis.

For an approved change-of-mind return, you pay return shipping, and original shipping charges are not refundable unless stated otherwise or required by law. We do not charge a restocking fee unless a specific fee was disclosed and agreed before purchase and is lawful. Exchanges depend on available stock; any price difference must be agreed before the exchange is processed.

Please report shortages, incorrect items, shipping damage, or suspected defects promptly and provide your order number and reasonably available photographs or details. Preserve packaging when practical, and stop using a product that appears unsafe. We will investigate and provide the repair, replacement, refund, or other remedy required by the applicable agreement and law. We cover reasonable return shipping for verified errors or defects attributable to us. A delay in reporting does not automatically extinguish a warranty or statutory claim.

We aim to inspect eligible returns and issue approved refunds within 10 business days after receiving the returned items and necessary information, or sooner if required by law. Refunds ordinarily go to the original payment method; provider posting times vary. Where return of an unsafe item is inappropriate, contact us for alternative instructions. Nothing requires you to expose yourself or others to a hazard to preserve a claim.

11 Product use and clinical decisions

GIV Gowns provides Patient & Clinical Experience Attire. Product descriptions and educational content do not provide individualized medical advice, diagnosis, treatment, or an assurance that a particular product is appropriate for every person or procedure. Purchasing a product or communicating with us does not establish a medical provider–patient relationship.

Your clinical team determines whether a product may be worn during a particular examination, procedure, treatment, or hospital stay. Confirm suitability with the treating team, especially for imaging, MRI, surgery, infection control, radiation procedures, implanted devices, monitoring equipment, and other settings with specific requirements. A patient gown is not a substitute for required personal protective equipment, a sterile barrier, or a surgical gown unless the specific product is expressly labeled for that use.

Check the actual product’s closures, components, labeling, and instructions. Some products may contain magnets, metal snaps, or other components that require restrictions near MRI equipment or implanted medical devices. Do not assume that a product is MR Safe, MR Conditional, sterile, flame resistant, or suitable for a regulated use without product-specific supporting labeling and clinical clearance. Follow device manufacturer precautions and facility requirements.

Products for infants, NICU use, and children require appropriate adult or clinical supervision and assessment for fit, attachments, access to lines, and other hazards. Unless a product is specifically labeled and lawfully marketed for that purpose, it is not sleepwear or a sleep-safety product. Do not use a garment in a way that obstructs breathing, restricts circulation, or interferes with medical equipment or treatment.

Follow the product’s care instructions. Healthcare organizations are responsible for validating their own laundering, disinfection, infection-prevention, and deployment processes for their intended use. Reusability does not establish suitability for every industrial laundering or sterilization process. Inspect products regularly and discontinue use when damage, loose components, or compromised closures could affect safe use.

Comfort, coverage, patient participation, and workflow experiences vary. We do not guarantee a clinical outcome, recovery time, diagnosis, reimbursement result, economic saving, or elimination of risk. These provisions do not excuse inaccurate product descriptions, conceal a known hazard, disclaim our responsibility for defects, or replace warnings that must accompany the product itself.

12 Healthcare organizations and business purchasers

Business purchasers must select products suitable for their intended setting, train relevant personnel, follow labeling, and establish appropriate storage, cleaning, inspection, and use procedures. They remain responsible for their clinical decisions and for compliance obligations applicable to their own operations. GIV remains responsible for its own products, representations, and legal obligations.

Except under a separate written agreement, purchasing products does not include clinical consulting, regulatory approval services, reimbursement advice, implementation services, or a guarantee that a facility will permit patient-owned garments. No facility, provider, organization, or patient endorsement is implied by a purchase.

Separate signed terms are required for distribution, exclusivity, private labeling, licensing, pilot studies, special regulatory commitments, or services outside an ordinary product sale. These Terms do not create such arrangements.

13 Manufacturing and sourcing services

A manufacturing or sourcing project through LUXE Products, by GIV requires an accepted written quotation or statement of work identifying the products, deliverables, specifications, quantities, pricing, payment milestones, samples, approvals, timing, and each party’s responsibilities. The document must state whether we are selling finished goods, providing sourcing or coordination services, or undertaking another agreed role. Website descriptions do not promise services or factory capabilities beyond the accepted scope. We may use qualified third-party factories and service providers while remaining responsible for the obligations we undertake. A sourcing engagement does not make us your general agent or authorize either party to bind the other beyond the written scope.

The agreed specifications must identify essential materials, dimensions, tolerances, finishes, labeling, packaging, testing, inspection, and destination-market requirements. Required sample or prototype approval must be obtained before the corresponding production stage. An approved sample controls only the attributes expressly agreed for that sample; approval does not excuse hidden defects or departures from other accepted requirements. Additional development rounds, testing, tooling, freight, or changes require disclosure and written approval before extra charges arise. Quantity variations or subcontractor substitutions that materially affect agreed requirements need advance written agreement.

You must identify the intended use, intended users, destination markets, and customer-supplied design or compliance requirements accurately. The statement of work must allocate responsibility for product design, required testing and certification, labeling, importation, intellectual property clearances, quality documentation, and any recall cooperation. Neither party may transfer a nondelegable legal obligation through these Terms. We do not guarantee a third-party certification or regulatory authorization unless expressly included in the accepted scope, and must not supply goods in violation of obligations applicable to us.

Ownership, permitted use, storage, maintenance, delivery, and disposal of molds, tooling, prototypes, patterns, technical files, and newly created designs must be addressed in the project documents. Paying a development charge does not automatically transfer all underlying factory or third-party intellectual property. You retain your pre-existing materials, and we retain ours, subject to expressly agreed licenses.

We will use reasonable care to protect nonpublic customer specifications and designs and disclose them only to providers and advisers who need them for the project and are subject to appropriate confidentiality obligations, or as law requires. Trade secrets remain protected for as long as applicable law protects them.

The custom-order payment and cancellation provisions in Section 7 apply to made-to-specification goods unless the governing signed project agreement provides otherwise. Development and sourcing service milestones must be separately priced and accepted. The standard unused-product return window in Section 10 does not create a change-of-mind return right for custom manufacturing projects. Inspection and acceptance procedures must be stated in the project agreement and do not waive latent-defect claims or mandatory remedies. If a project is cancelled, amounts retained must reflect completed authorized services and other amounts lawfully recoverable, without duplicate recovery.

14 International orders and local consumer rights

We sell internationally only to destinations and for products we approve. Availability does not represent that every product is authorized for every use or market. We may decline a transaction restricted by applicable export controls, sanctions, import laws, or product requirements, and will handle any payment already collected as required by law.

The accepted order identifies the transaction currency, shipping charges, and any taxes, duties, brokerage fees, or import costs collected by us. Unless expressly included in the accepted price or required to be collected by us under applicable law, destination import charges are the purchaser’s responsibility and will be disclosed on that basis before purchase. Your payment provider may apply its own currency conversion or international charges. We do not change an accepted price merely because exchange rates move.

The purchaser acts as importer of record only where expressly agreed and legally permitted. A business order may specify an Incoterms rule, version, and named place to allocate delivery and customs responsibilities. These Terms do not transfer nondelegable seller or manufacturer obligations. Customs delays may affect estimates but do not remove mandatory cancellation, notice, or refund rights.

The payment requirements in Sections 5 through 7 apply equally to international orders. Any international credit arrangement must be approved in writing before order initiation. Custom orders require the stated upfront deposit and written balance terms that do not exceed Net 30. Consumer purchases remain subject to any mandatory local rights notwithstanding a choice of Utah law.

Our 30-day voluntary return policy is additional to rights that cannot lawfully be excluded. Where applicable EEA, United Kingdom, or other distance-selling law gives you a statutory withdrawal right, you may exercise it by notifying care@givgowns.com or our mailing address with a clear statement identifying you and the order. Where the usual 14-day withdrawal period applies, notify us within 14 days after receipt of the goods, or the last item where the law treats separately delivered items as one order. Return the goods within the further period provided by law, ordinarily 14 days after notification. You may use this optional notice: “I notify you that I withdraw from my contract for the following goods: [goods and order number]. Ordered on [date], received on [date]. Name and address: [details]. Date: [date].”

For a valid statutory withdrawal, we refund the amounts and standard outbound delivery charges required by law, ordinarily within 14 days after withdrawal notification. We may withhold the goods refund until receipt of the returned goods or evidence of dispatch where law permits. You pay direct return costs only where we disclosed that obligation before purchase and law allows it. Any deduction for diminished value is limited to what law permits for handling beyond what is needed to establish the goods’ nature, characteristics, and functioning. Statutory rights are not conditional on our discretionary authorization, original packaging, or the voluntary return policy’s unused-product conditions.

An exception to statutory change-of-mind withdrawal may apply to goods made to your specifications or clearly personalized, or to qualifying sealed goods that become unsuitable for return for health or hygiene reasons after unsealing, but only where the applicable law recognizes the exception. Selecting an ordinary stocked size or color does not by itself make a product legally personalized. None of these exceptions removes remedies for defective or nonconforming goods. If a country requires longer periods, different remedies, or additional disclosures, those mandatory requirements control.

Where Australian Consumer Law or another mandatory consumer-guarantee regime applies, our exclusions, liability caps, and voluntary return conditions do not exclude the applicable guarantees or remedies. International business resale and distribution obligations must be agreed separately where needed. A refused shipment, address error, or unpaid disclosed import charge permits only deductions and remedies that are agreed and lawful, without duplicate recovery.

15 GIV Back gifts and sponsored programs

Any GIV Back commitment, sponsored gown program, or partner-funded campaign is governed by the specific description and written terms in effect for that program. We do not promise a donation percentage, recipient, delivery date, tax deduction, or measurable impact unless expressly stated and supported for that program.

A purchase from a commercial GIV business is not automatically a tax-deductible charitable donation. We do not guarantee tax treatment. Restrictions on sponsored products, reporting, recipient selection, branding, and unused funds require the applicable program terms. This section does not reduce a specific commitment already made for an accepted purchase or campaign.

16 Website access accounts and prohibited conduct

If an account is offered, provide accurate information, keep credentials secure, and promptly report suspected unauthorized access. We may restrict an account or website access for suspected fraud, security threats, unlawful activity, or material violations of these Terms. Restrictions do not eliminate our obligations on accepted orders or your lawful remedies.

Do not introduce malicious software, interfere with the Website, circumvent access controls, impersonate another person, commit payment fraud, collect other users’ personal information without authorization, or use the Website to infringe another party’s rights. Do not copy, scrape, or extract Website content in violation of law, applicable access restrictions, or our intellectual property rights. Lawful accessibility tools, ordinary search indexing, and uses protected by law are not prohibited merely because they involve automated technology.

We may update or discontinue Website features. We do not guarantee uninterrupted operation, but a technical outage does not excuse required customer support, refunds, notices, or fulfillment obligations.

17 Intellectual property and permitted use

The Website’s text, photographs, graphics, designs, video, software, logos, product materials, and other content belong to GIV or the respective licensors and are protected by applicable intellectual property laws. GIV Gowns names and marks and any third-party marks remain with their respective owners. No statement here represents that an unregistered right is registered or that a patent has been granted.

You may view and print content for personal reference and internal evaluation of a potential purchase, keeping ownership notices intact. Other reproduction, commercial distribution, alteration, or use of marks requires permission unless allowed by law. Purchasing a physical product transfers ownership of that item as provided in the sale; it does not transfer ownership of its intellectual property or eliminate lawful resale rights.

Authorized distributors and partners may use brand materials only within their written permissions. These Terms do not prohibit lawful criticism, fair use, or other legally protected activity.

18 Reviews feedback photographs and other submissions

You retain ownership of your reviews and other submissions. If you intentionally submit a review for public display, you grant us a nonexclusive, royalty-free permission to display, reproduce, and format it in connection with the review feature where you submitted it. Formatting may not change its meaning. This permission is not a transfer of copyright or an unrestricted right to use your identity or medical story in advertising.

Separate permission is required for advertising use of patient stories, identifiable photographs, videos, names, or other sensitive material where applicable. A product purchase, social media tag, or message to customer support does not by itself authorize such advertising use. Images or stories involving minors require appropriate parent or guardian permission and any other necessary authorization.

Submit only material you have the right to share. Do not disclose another person’s confidential or medical information. We may remove unlawful, infringing, abusive, irrelevant, deceptive, or privacy-invasive content using reasonable moderation practices. We do not remove or penalize honest criticism merely because it is unfavorable, require positive reviews, or require you to assign rights in a review.

General product suggestions may be evaluated without an obligation to pay compensation or enter a relationship. Do not send confidential inventions, proprietary designs, or trade secrets unless we first agree in writing to appropriate confidentiality and submission terms. This does not convert ordinary customer support communications into public material or waive confidentiality obligations we otherwise owe.

19 Privacy electronic communications and third parties

Our separate Privacy Policy explains how we collect, use, disclose, and retain personal information and how to exercise applicable privacy choices. Applicable cookie and tracking notices also apply. Agreement to these Terms is not blanket consent to sensitive-data processing, advertising tracking, sale or sharing of personal information, or marketing messages where separate notice or consent is required.

Provide only the information reasonably needed for your order or inquiry. Do not send medical records, diagnoses, patient lists, or other protected health information through ordinary checkout or general contact forms. A separate lawful arrangement and appropriate safeguards are required before any transfer of protected information where applicable. These Terms are not a HIPAA business associate agreement and do not establish whether such an agreement is required for a particular relationship.

You agree that we may send order confirmations, invoices, delivery updates, and other transactional communications electronically to the contact details you provide, subject to applicable law. Marketing email and text messaging are governed by separate consent requirements. A purchase does not enroll you in marketing texts. You may use an available unsubscribe mechanism for marketing without losing necessary order communications.

The Website may use or link to independent service providers, payment services, or third-party websites. Their services may have separate terms and privacy notices. We are responsible for our own selection and use of providers as required by law; a third-party link is not a guarantee of its content or services. Platform terms governing your use of a provider do not silently amend your purchase agreement with us.

20 Website disclaimers and product warranties

TO THE EXTENT PERMITTED BY LAW, THE WEBSITE AND GENERAL EDUCATIONAL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL CODE. THIS WEBSITE DISCLAIMER DOES NOT DISCLAIM AN EXPRESS PRODUCT WARRANTY, AN ACCEPTED PRODUCT SPECIFICATION, OR A NONWAIVABLE LEGAL OBLIGATION.

Consumer product purchases retain all applicable statutory warranties and any express product warranty provided with the sale. We do not use these Terms to eliminate warranties that cannot lawfully be excluded or to contradict an express representation made as part of the purchase.

FOR BUSINESS PURCHASES ONLY, TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO ANY GOVERNING SIGNED AGREEMENT, GIV DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES NOT LIMIT EXPRESS WARRANTIES, ACCEPTED PRODUCT SPECIFICATIONS, OUR OBLIGATION TO DELIVER CONFORMING GOODS, OR RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED. IF A WRITTEN PRODUCT WARRANTY OR SERVICE CONTRACT MAKES AN IMPLIED-WARRANTY DISCLAIMER UNAVAILABLE, THAT DISCLAIMER DOES NOT APPLY.

We do not warrant performance beyond stated intended uses, validated specifications, and applicable law. Misuse, unauthorized modification, or failure to follow instructions may affect a claim only to the extent relevant to the claimed problem and permitted by law. We do not impose a blanket forfeiture of rights for unrelated conduct.

21 Limitations of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THESE TERMS, WEBSITE USE, OR A PURCHASE, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION. THIS EXCLUSION APPLIES ONLY WHERE LAWFUL AND DOES NOT OVERRIDE THE EXCEPTIONS BELOW.

SUBJECT TO THOSE EXCEPTIONS AND ANY GOVERNING SIGNED AGREEMENT, THE AGGREGATE LIABILITY OF THE SELLER AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FOR CLAIMS ARISING FROM A PRODUCT ORDER OR SERVICES ENGAGEMENT IS LIMITED TO THE TOTAL AMOUNT PAID OR PAYABLE FOR THAT AFFECTED ORDER OR ENGAGEMENT. FOR A CLAIM ARISING SOLELY FROM WEBSITE USE AND UNRELATED TO A PURCHASE, THE AGGREGATE LIMIT IS US $100.

THESE EXCLUSIONS AND CAPS DO NOT APPLY TO DEATH OR PERSONAL INJURY, FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, LIABILITY THAT CANNOT LAWFULLY BE LIMITED, OR A STATUTORY RIGHT OR REMEDY THAT CANNOT BE WAIVED. THEY ALSO DO NOT LIMIT OUR DUTY TO PROVIDE A REQUIRED REFUND, OUR LIABILITY FOR A PRIVACY OR DATA-SECURITY VIOLATION WHERE A LIMITATION IS PROHIBITED, OR AN EXPRESS REMEDY THAT WOULD OTHERWISE FAIL OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not permit particular warranty or damage limitations. In those jurisdictions, only the lawful portions apply. These Terms do not release GIV from responsibility for all product defects or prevent a customer from bringing a legally protected claim. The protections expressly provided to affiliates and personnel in this section are intended to benefit them without making them sellers or jointly liable for a transaction.

22 Business purchaser indemnification

This section applies only when you purchase or act for a business or other organization and only to the extent lawful for that purchaser. You will indemnify the seller and its personnel against reasonable damages, settlements, and legal costs arising from a third-party claim to the extent caused by your infringement of rights in materials you supplied, your unlawful modification or marketing of the products, or your material unlawful use of the Website or products.

This obligation does not cover GIV’s negligence, product defects attributable to GIV, breach of agreement, or other wrongdoing. Liability will be allocated according to each party’s contribution. We must promptly notify you of the claim, allow you reasonable participation in its defense, and cooperate at your reasonable expense. No settlement may impose an admission, nonmonetary obligation, or unreimbursed payment on an indemnified party without its written consent. A government entity is not required to provide indemnification prohibited by law.

23 Events beyond reasonable control

Neither party is responsible for a delay in performance to the extent directly caused by an event beyond its reasonable control that could not reasonably have been prevented or overcome, such as a natural disaster, government restriction, serious transportation disruption, or labor disruption. The affected party must promptly notify the other, explain the expected effect, and use reasonable efforts to reduce the impact and resume performance.

This provision does not excuse payment for conforming products already delivered, create a right to keep payment for an unfulfilled order, or eliminate required delay notices, cancellation options, refunds, product-safety obligations, or other mandatory rights. If the event prevents fulfillment, the parties will address cancellation and any lawful allocation of documented custom-order costs under the accepted order and applicable law.

24 Resolving disputes and governing law

Please contact us with a description of the problem, your order number if applicable, and the resolution you request. We encourage a good-faith effort to resolve the dispute for 30 days after notice. This request does not prevent you from seeking urgent relief, using small claims court, contacting a regulator, exercising payment-dispute rights, or filing before a deadline expires. No limitation period is shortened by these Terms.

Utah law governs these Terms and transactions covered by them, without regard to conflict-of-law rules, except that mandatory protections of another applicable jurisdiction remain effective. For an international commercial sale, the United Nations Convention on Contracts for the International Sale of Goods is excluded to the extent that exclusion is lawful and effective.

Unless mandatory law or a governing signed agreement provides otherwise, disputes will be brought in the state courts located in Utah County, Utah, or, where federal subject-matter jurisdiction exists, the United States District Court for the District of Utah. The parties consent to personal jurisdiction in those courts to the extent permitted by law. Consumers retain any nonwaivable right to bring a claim in another court. These Terms do not impose mandatory arbitration or a waiver of jury-trial or class-action rights.

25 Updates severability and general provisions

The January 1, 2023 original date does not by itself make this revised version binding on earlier transactions. We may revise these Terms for future website use and future purchases by posting an updated version with its effective date. We will provide additional notice and obtain new agreement when required. A later website update does not retroactively change an accepted order, an accrued claim, or a signed agreement. The version accepted for an order continues to govern that order unless the parties lawfully agree otherwise.

If a provision is unenforceable, it will be severed or limited only as permitted by law, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. No agency, partnership, employment, or joint venture is created by these Terms.

These Terms, the accepted order, and the applicable documents identified in Section 2 constitute the agreement for their respective subjects. They do not exclude liability for fraud or erase an express promise or mandatory disclosure that the law makes part of the transaction. Order changes must be confirmed in writing by authorized representatives; signed agreements remain subject to their own amendment requirements.

Provisions that by their nature should continue after fulfillment or termination, including accrued payment obligations, ownership rights, lawful liability limits, and dispute provisions, survive to the extent applicable.

Assignment of an agreement does not reduce mandatory consumer rights or relieve a party of obligations without any required consent.

26 Contact information

GIV Gowns
Legal entity Luxe Lifestyle Products LLC
Mailing address 583 S 570 E, Pleasant Grove, UT 84062, United States
Customer service and order inquiries care@givgowns.com
Website https://givgowns.com

These Terms cover sales by Luxe Lifestyle Products LLC under GIV Gowns, GIV Wear, and LUXE Products, by GIV. Use the contact information in the Privacy Policy for privacy requests.